Shipping , Production Times, and Return Policy
Lead time and shipping vary depending on item(s) purchased. Detailed information will be provided in each specific product description.
All made-to-order products require 5-10 business days for production. Once ready, they are shipped from the United States via USPS or UPS. They usually arrive within 5-7 business days of shipping within the US.
Unfortunately we cannot speed up shipping times, so please be mindful of this when ordering! Part of our ability to bring these products to you at great prices is the fact that shipping just takes a little longer (since we are direct-to-consumer, no warehouse!).
At this time, Kenny's Kandles only ships to customers in the United States. We're sorry for any inconvenience!
Changes to Order:
Please note that changes to address cannot be made. Once an item has been ordered, we cannot make changes.
Purchases and Orders:
All sales made are considered FINAL. Remember that it is your responsibility to ensure ordered items are correct and suitable prior to the placement of your purchase.
Damages to the merchandise while in transit, or defects in manufacturing are rare, but they can happen.
If there is any damage, please take a picture and send it in to firstname.lastname@example.org within 48 hours of it arriving. We will send a replacement right away. We strive to ensure that our customers are 100% happy with their products!
We do not accept returns or exchanges.
However, if an item has arrived damaged or has a defect, we will send a replacement.
We reserve the right to provide an exchange for goods damaged on arrival, and in some cases a refund for items that display evident and significant discrepancy from its advertisement in the description. To be eligible for an exchange, or refund, your item must be unused and in the same condition that you received it. Original packaging and proof of your purchase is required.
If you are approved for a refund, a credit will automatically be applied to your credit card, or alternative original method of payment. Please be patient as this process may take up to 7 days and is dependent on our payment processor and your credit card company.
Please do not file a dispute with Paypal or Stripe as the internal investigation will delay the refund by at least 21 days for Paypal to review. Thank you.